Remote Senior Insurance Accounts Associate

Insurance Office of America; Nanticoke (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sickTime

401K with employer match

Job summary

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to provide administrative and service support to the account team, under supervision of AM/AE/Producer. You will handle renewals, endorsements, submissions, and client communications, ensuring quality and timely service.

The role emphasizes policy accuracy, data maintenance, and proactive client care. Remote work is available within specific time zones, with on-site options per policy and regional needs.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CISR preferred.
• Strong analytical, problem‑solving and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Direct day-to-day activities and workflow of support staff and account team.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, and policy documents.
• Assist with new and renewal submissions, proposals, and coverages.
• Review contracts to ensure proper coverages are included.
• Monitor delinquent accounts and support collections.
• Maintain agency management systems and data accuracy.

Skills

Customer service

Insurance knowledge

MS Office

Communication

Problem solving

Organization

Education

Active insurance license

CISR preferred

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to provide administrative and service support to the account team, under supervision of AM/AE/Producer. You will handle renewals, endorsements, submissions, and client communications, ensuring quality and timely service.

The role emphasizes policy accuracy, data maintenance, and proactive client care. Remote work is available within specific time zones, with on-site options per policy and regional needs.