Remote Senior Insurance Account Associate — Growth & Benefits

Insurance Office of America; Douglas (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & time off

Bonus potential

Career progression

Job summary

Insurance Office of America is seeking a Senior Account Associate to provide administrative and client service support for commercial lines. You will work under supervision of Account Managers/Producers, managing policy tasks, renewals, and submissions with accuracy and efficiency.

The role emphasizes policy compliance, relationship building, and proactive service delivery while maintaining data integrity across systems. Strong MS Office skills and insurance knowledge are essential.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation (CISR) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Provide administrative and customer service support to the account team and producers.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, reinstatements, and related tasks.
• Support new and renewal business: gather underwriting info, prepare submissions, bind coverages.
• Review contracts to ensure proper coverages are included.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity to ensure timely completion and communicate workload status.
• Deliver proactive service and respond quickly to service requests.
• Stay updated on company policies and pursue continuous improvement.

Skills

Customer service

Analytical thinking

Communication skills

Multitasking

Organizational skills

MS Office

Licensing knowledge

Education

High School Diploma (or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Associate to provide administrative and client service support for commercial lines. You will work under supervision of Account Managers/Producers, managing policy tasks, renewals, and submissions with accuracy and efficiency.

The role emphasizes policy compliance, relationship building, and proactive service delivery while maintaining data integrity across systems. Strong MS Office skills and insurance knowledge are essential.