Remote Senior Insurance Account Associate, Commercial Lines

Insurance Office of America; Augusta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

Career growth

Job summary

Insurance Office of America seeks a Senior Account Associate for Commercial Lines to support the account team, producers, and clients with policy management, renewals, and submissions.

The role emphasizes strong customer service, attention to detail, and effective communication to maintain service quality and reduce liability. Health benefits and growth opportunities are highlighted in the posting.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing, professional designation (CISR) preferred.

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related documents.
• Conduct client research, gather underwriting information, prepare submissions, and present proposals.

Skills

Customer service

Insurance brokerage

MS Office

Licensing (CISR)

Communication

Problem solving

Organization

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America seeks a Senior Account Associate for Commercial Lines to support the account team, producers, and clients with policy management, renewals, and submissions.

The role emphasizes strong customer service, attention to detail, and effective communication to maintain service quality and reduce liability. Health benefits and growth opportunities are highlighted in the posting.