Remote Senior GTM Systems Analyst - Drive Growth

PrePass; Phoenix (AZ); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) match

Lifestyle account

Tuition reimbursement

Employee assistance program

Culture team initiatives

Job summary

PrePass is seeking a Senior Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, enabling Sales, Marketing, and Customer Success to perform at their best.

Youll be a subject matter expert, working autonomously on complex, cross-functional problems with teams across Sales, Marketing, Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT.

Qualifications

• Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.
• 8+ years in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.
• Hands-on experience administering and configuring GTM platforms.
• Experience leading CRM requirements and solution design, with a strong understanding of CRM data models, workflows, and integrations. Microsoft Dynamics 365 preferred.
• Experience building or maintaining automations or integrations across platforms.
• Proven ability to gather requirements, write specifications, and lead user acceptance testing.
• Strong troubleshooting skills, especially for issues that span several platforms.
• Ability to translate business needs into technical requirements, and technical constraints into business terms.
• Clear communication and strong stakeholder management skills.

Responsibilities

• Lead discovery with business stakeholders to understand operational goals, current processes, and requirements.
• Analyze, model, and document requirements, including workflow diagrams and solution specifications.
• Evaluate platform capabilities and recommend solutions, including automated controls and data rules.
• Assess upstream and downstream impacts before changes go live.
• Challenge requests that don't connect to a clear business outcome.
• Own the configuration, administration, health, and documentation of assigned GTM platforms, and provide backup coverage for other platforms owned by GTM Systems.
• Manage vendor relationships, usage, and support for owned platforms.
• Set and follow build standards so changes are consistent and supportable.
• Maintain procedures and documentation for platforms and automated processes.
• Proactively improve usability, reliability, and adoption without waiting for requests.
• Design, build, and maintain workflows and automations that connect GTM platforms.
• Diagnose failures across platforms and handoffs, and drive them to resolution with the right owners.
• Monitor workflow performance and exceptions after launch.
• Partner with Enterprise Systems and Software Engineering on changes to the platforms they own, such as the CRM and Five9, including requirements, solution review, UAT, and integrations.
• Assess incoming requests, keep requesters informed, and maintain the backlog for assigned platforms and workflows.
• Plan milestones and phases for larger changes, keeping work on schedule and within budget.
• Lead user acceptance testing for changes in assigned areas.
• Document each system change and apply change management practices to support rollout, readiness, and adoption in partnership with Revenue Enablement and Operations.
• Define health, adoption, and outcome measures for owned platforms and workflows.
• Validate that changes work as intended after release and keep working over time.
• Evaluate new technologies, including AI and automation, that could improve how GTM teams work.

Skills

CRM requirements

CRM data model

Stakeholder mgmt

Requirements gathering

UAT testing

Cross-functional collaboration

Troubleshooting

Business analysis

Technical translation

Education

Bachelor's or Master's degree in business/IS

Tools

Microsoft Dynamics 365

Job description

PrePass is seeking a Senior Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, enabling Sales, Marketing, and Customer Success to perform at their best.

Youll be a subject matter expert, working autonomously on complex, cross-functional problems with teams across Sales, Marketing, Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT.