Sr. Analyst, GTM Systems

PrePass; Phoenix (AZ); A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Paid time off

401(k) match

Lifestyle account

Tuition reimbursement

Employee assistance program

Culture team initiatives

Descripción de la vacante

PrePass is seeking a Senior Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, enabling Sales, Marketing, and Customer Success to perform at their best.

Youll be a subject matter expert, working autonomously on complex, cross-functional problems with teams across Sales, Marketing, Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT.

Formación

• Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.
• 8+ years in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.
• Hands-on experience administering and configuring GTM platforms.
• Experience leading CRM requirements and solution design, with a strong understanding of CRM data models, workflows, and integrations. Microsoft Dynamics 365 preferred.
• Experience building or maintaining automations or integrations across platforms.
• Proven ability to gather requirements, write specifications, and lead user acceptance testing.
• Strong troubleshooting skills, especially for issues that span several platforms.
• Ability to translate business needs into technical requirements, and technical constraints into business terms.
• Clear communication and strong stakeholder management skills.

Responsabilidades

• Lead discovery with business stakeholders to understand operational goals, current processes, and requirements.
• Analyze, model, and document requirements, including workflow diagrams and solution specifications.
• Evaluate platform capabilities and recommend solutions, including automated controls and data rules.
• Assess upstream and downstream impacts before changes go live.
• Challenge requests that don't connect to a clear business outcome.
• Own the configuration, administration, health, and documentation of assigned GTM platforms, and provide backup coverage for other platforms owned by GTM Systems.
• Manage vendor relationships, usage, and support for owned platforms.
• Set and follow build standards so changes are consistent and supportable.
• Maintain procedures and documentation for platforms and automated processes.
• Proactively improve usability, reliability, and adoption without waiting for requests.
• Design, build, and maintain workflows and automations that connect GTM platforms.
• Diagnose failures across platforms and handoffs, and drive them to resolution with the right owners.
• Monitor workflow performance and exceptions after launch.
• Partner with Enterprise Systems and Software Engineering on changes to the platforms they own, such as the CRM and Five9, including requirements, solution review, UAT, and integrations.
• Assess incoming requests, keep requesters informed, and maintain the backlog for assigned platforms and workflows.
• Plan milestones and phases for larger changes, keeping work on schedule and within budget.
• Lead user acceptance testing for changes in assigned areas.
• Document each system change and apply change management practices to support rollout, readiness, and adoption in partnership with Revenue Enablement and Operations.
• Define health, adoption, and outcome measures for owned platforms and workflows.
• Validate that changes work as intended after release and keep working over time.
• Evaluate new technologies, including AI and automation, that could improve how GTM teams work.

Conocimientos

CRM requirements

CRM data model

Stakeholder mgmt

Requirements gathering

UAT testing

Cross-functional collaboration

Troubleshooting

Business analysis

Technical translation

Educación

Bachelor's or Master's degree in business/IS

Herramientas

Microsoft Dynamics 365

Descripción del empleo

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates-creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

We're looking for a Sr. Analyst, GTM Systems to own key platforms and workflows within our go-to-market technology stack, so Sales, Marketing, and Customer Success can do their best work. You'll be a recognized subject matter expert, working with a high degree of autonomy on complex, cross-functional problems. In this role, you'll analyze business needs, design and build solutions, troubleshoot problems that span platforms, and make sure changes are delivered, adopted, and measured. You'll work closely with Sales, Marketing, and Customer Operations, Revenue Enablement, Enterprise Systems, Software Engineering, and IT. This is a remote position.

Essential Responsibilities

Business Analysis and Solution Design

• Lead discovery with business stakeholders to understand operational goals, current processes, and requirements.
• Analyze, model, and document requirements, including workflow diagrams and solution specifications.
• Evaluate platform capabilities and recommend solutions, including automated controls and data rules.
• Assess upstream and downstream impacts before changes go live.
• Challenge requests that don't connect to a clear business outcome.

Platform Ownership and Administration

• Own the configuration, administration, health, and documentation of assigned GTM platforms, and provide backup coverage for other platforms owned by GTM Systems.
• Manage vendor relationships, usage, and support for owned platforms.
• Set and follow build standards so changes are consistent and supportable.
• Maintain procedures and documentation for platforms and automated processes.
• Proactively improve usability, reliability, and adoption without waiting for requests.

Connected Workflows and Automation

• Design, build, and maintain workflows and automations that connect GTM platforms.
• Diagnose failures across platforms and handoffs, and drive them to resolution with the right owners.
• Monitor workflow performance and exceptions after launch.
• Partner with Enterprise Systems and Software Engineering on changes to the platforms they own, such as the CRM and Five9, including requirements, solution review, UAT, and integrations.

Delivery, Testing, and Adoption

• Assess incoming requests, keep requesters informed, and maintain the backlog for assigned platforms and workflows.
• Plan milestones and phases for larger changes, keeping work on schedule and within budget.
• Lead user acceptance testing for changes in assigned areas.
• Document each system change and apply change management practices to support rollout, readiness, and adoption in partnership with Revenue Enablement and Operations.

Measurement and Continuous Improvement

• Define health, adoption, and outcome measures for owned platforms and workflows.
• Validate that changes work as intended after release and keep working over time.
• Evaluate new technologies, including AI and automation, that could improve how GTM teams work.

Qualifications / Requirements

• Bachelor's or master's degree in business, information systems, or a related field, or equivalent experience.
• 8+ years in Business Systems, Revenue Operations, Sales Operations, or Marketing Operations roles.
• Hands-on experience administering and configuring GTM platforms.
• Experience leading CRM requirements and solution design, with a strong understanding of CRM data models, workflows, and integrations. Microsoft Dynamics 365 preferred.
• Experience building or maintaining automations or integrations across platforms.
• Proven ability to gather requirements, write specifications, and lead user acceptance testing.
• Strong troubleshooting skills, especially for issues that span several platforms.
• Ability to translate business needs into technical requirements, and technical constraints into business terms.
• Clear communication and strong stakeholder management skills.

Bonus Points For

• Experience with tools such as Gong, Clay, Workato, Power Automate, LeanData, or Five9.
• Experience in a high-velocity sales environment or a B2B SaaS, transportation, or logistics business.
• Formal training or certification in business analysis, project management, or change management.
• Experience using AI tools to automate or improve GTM work.

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress- together.