Senior Customer Enablement Manager, GCM, Customer Enablement

DSV - Global Transport and Logistics

Austin (TX)

Remote

USD 102,000 - 127,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

DSV - Global transport and logistics is seeking a Senior Customer Enablement Manager to provide operational oversight across a customer account, linking GCM, the customer, and regional/local operations. You will drive performance, standardization and accountability, partnering with operations to align priorities and manage risks.

The role requires strong communication, program management, and the ability to influence across levels.

Qualifications

Experience in operations, supply chain, logistics, or program management.
Contract logistics and multi-site operations experience preferred.
Experience managing customer relationships across functions.
Strong understanding of KPIs and service performance.

Responsibilities

Serve as primary GCM contact for operational requests and report performance.
Partner with regional/local operations to meet customer needs.
Monitor KPIs, SLAs and performance trends.
Support weekly, monthly, quarterly reviews.
Drive follow-up on actions and commitments.
Identify root causes and implement improvements.
Support site deployments and account initiatives.
Promote standardized processes across the account.
Collaborate with cross-functional teams on strategy.
Maintain relationships and escalate risks as needed.
Track activities against customer objectives.

Skills

Operations management

Supply chain

Logistics

Key account management

Program management

Customer relationships

KPIs & performance

Tools

Excel

PowerPoint

MS Office

Job description

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere

Location: USA - VIRTUAL - US Texas

Division: Solutions

Job Posting Title: Senior Customer Enablement Manager, GCM, Customer Enablement - 130057

Time Type: Full Time

Position Summary

The Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations.

The role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement. The Senior Customer Enablement Manager will partner closely with operations leadership to ensure priorities are understood, performance expectations are met and risks or issues are proactively managed and escalated.

Essential Duties And Responsibilities

Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on operational performance, risks and key activities.
Build strong partnerships with regional and local operations leadership to ensure GCM and customer requirements are understood, implemented and sustained.
Monitor operational KPIs, customer SLAs and key performance trends across locations.
Support weekly, monthly and quarterly customer and internal operational reviews.
Drive follow-up and accountability for operational actions, service issues and customer commitments.
Partner with operations to identify root causes, corrective actions and continuous improvement opportunities.
Support implementation of new sites, customer programs, operational changes and account-level initiatives.
Promote standardization of processes, tools and operating practices across the account.
Collaborate with Customer Enablement, Business Management, CoE and other functional teams to support account strategy and execution.
Build and maintain strong relationships across DSV and the customer organization and appropriately escalated operational risks or performance gaps.
Support strategic initiatives and account roadmaps, ensuring key activities are tracked and measured against customer objectives.

Required Skills & Competencies

Education & Experience

Strong background in operations, supply chain, logistics, key account management or program management.
Contract logistics and multi-site operational experience preferred.
Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
Strong understanding of operational KPIs, service performance and continuous improvement.

Other Skills

Strong communication and interpersonal skills with the ability to influence across organizational levels.
Strong problem-solving and analytical capability.
Ability to communicate clearly and effectively at both operational and executive levels.
Results-oriented, proactive and comfortable working in a fast-paced customer environment.
Strong organizational skills with a program-management mindset and ability to manage multiple priorities.
Strong Microsoft Office skills, particularly Excel and PowerPoint.
Bilingual skills (English/Spanish) preferred but not required

WORK ENVIRONMENT

Working Conditions

Mixed office and operational environment

Physical Effort

Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.

Mental Effort

Sustained concentration and analytical effort

Other

Regular Travel or Weekend/Overnight Shifts

For this position, the expected base pay range is $102,000.00 - $127,000.00 USD Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.