Remote Senior Genesys Cloud Architect & Consultant

Miratech; Atlanta (GA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and benefits

Work from anywhere

Professional development opportunities

Welcoming multicultural environment

Social sustainability values

Job summary

A leading IT services provider seeks a dedicated professional for Genesys Cloud solutions in Atlanta. The role involves supporting and optimizing contact center environments, leading design and delivery of technical solutions, and acting as primary consultancy. The ideal candidate should have 5+ years in contact center optimization and a solid understanding of Genesys services, including IVR workflows and CRM integrations. This position values innovation and offers remote work flexibility with competitive pay and benefits.

Qualifications

• 5+ years of experience supporting large contact center environments.
• Expert in Genesys Cloud solutions for enterprise settings.
• Strong background in infrastructure planning and solution design.

Responsibilities

• Lead technical consultancy on Genesys Cloud solutions.
• Design end-to-end technical solutions and documentation.
• Optimize Genesys Cloud environments for business needs.

Skills

Contact center optimization

Genesys Cloud design

Routing strategies

IVR workflows

CRM integration

Tools

Genesys Architect

Salesforce

MS Dynamics

Job description

A leading IT services provider seeks a dedicated professional for Genesys Cloud solutions in Atlanta. The role involves supporting and optimizing contact center environments, leading design and delivery of technical solutions, and acting as primary consultancy. The ideal candidate should have 5+ years in contact center optimization and a solid understanding of Genesys services, including IVR workflows and CRM integrations. This position values innovation and offers remote work flexibility with competitive pay and benefits.