Remote Senior FIX Trading Support Analyst

Two95 International Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Two95 International Inc. is seeking a Senior Technical Support Analyst to manage and optimize service delivery for FIX Financial Information Exchange Protocol users.

The role is remote with a US shift, requiring deep experience in electronic trading systems and incident management across multiple teams. You will lead strategic customers, coordinate incident handling, and contribute to process improvements while maintaining high customer satisfaction.

Qualifications

• 8+ years’ experience supporting electronic trading platforms or applications.
• In depth knowledge of the FIX messaging protocol versions 4.2–5.0.
• Experience with ITIL-like structured support processes.

Responsibilities

• Provide service management support to customers within an SLA framework.
• Act as escalation point for service problems and lead as service champion for strategic customers.
• Maintain and manage knowledge base content and service reports.
• Drive incident management activities and ensure rapid response to major incidents.
• Coach and mentor junior staff and improve incident management processes.

Skills

Incident management

Customer service

Communication skills

Unix scripting

Tools

Jira Service Desk

ServiceNow

4Me

Job description

Two95 International Inc. is seeking a Senior Technical Support Analyst to manage and optimize service delivery for FIX Financial Information Exchange Protocol users.

The role is remote with a US shift, requiring deep experience in electronic trading systems and incident management across multiple teams. You will lead strategic customers, coordinate incident handling, and contribute to process improvements while maintaining high customer satisfaction.