Senior FIX Support Engineer – Trading Systems (Remote India)

Two95 International Inc.; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Two95 International Inc. is hiring a Senior Technical Support Analyst for a remote role primarily serving US clients. The position requires over 8 years of experience in electronic trading platform support, specifically involving FIX protocol.

Key responsibilities include managing customer service requests, providing incident resolution, and optimizing service quality. Ideal candidates should possess strong technical skills and be ready to work during US West Coast hours.

Qualifications

• 8+ years’ experience in configuring, deploying, and supporting electronic trading systems.
• Strong track record in technology support environment working with structured support processes.
• Experience working with service CRM tools.

Responsibilities

• Providing service management support to the customer within an SLA framework.
• Managing the monitoring and resolution of stalled or breached jobs.
• Providing expert advice to customers in resolving incidents.

Skills

8+ years experience supporting electronic trading platforms

In-depth knowledge of the FIX messaging protocol

Strong communication skills

Technical documentation skills

Scripting skill and experience

Unix / bash skills

Ability to coach and mentor junior staff

Tools

4Me

Service NOW

Jira Service Desk

Job description

Two95 International Inc. is hiring a Senior Technical Support Analyst for a remote role primarily serving US clients. The position requires over 8 years of experience in electronic trading platform support, specifically involving FIX protocol.

Key responsibilities include managing customer service requests, providing incident resolution, and optimizing service quality. Ideal candidates should possess strong technical skills and be ready to work during US West Coast hours.