Remote Senior Field Property Claims Specialist

Hanover Insurance Group, Inc.; Plainfield, Northern (NJ, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

PTO

Job summary

The Hanover Insurance Group, Inc. is seeking a Senior Field Property Adjuster for the Plainfield, New Jersey area. This remote, full-time role involves independent handling of moderate to high-value field property claims with travel on short notice.

You will conduct detailed investigations, assess coverage, and communicate clearly with claimants. The role requires negotiation skills, regulatory knowledge, and mentorship of junior staff.

Qualifications

• Bachelor’s degree or equivalent experience with claim handling.
• Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license.
• Strong Xactimate proficiency, preferably Level II Certified.
• Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
• Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters.

Responsibilities

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. Deliver empathetic, clear communication throughout the claims process.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes.

Skills

Negotiation

Investigation

Communication

Time management

Desk management

Regulatory awareness

Education

Bachelor’s degree or equivalent

Tools

Xactimate

Job description

The Hanover Insurance Group, Inc. is seeking a Senior Field Property Adjuster for the Plainfield, New Jersey area. This remote, full-time role involves independent handling of moderate to high-value field property claims with travel on short notice.

You will conduct detailed investigations, assess coverage, and communicate clearly with claimants. The role requires negotiation skills, regulatory knowledge, and mentorship of junior staff.