Remote Senior Enterprise Technical Support Engineer

Cribl; Topeka (KS); Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking Technical Support Engineers to provide enterprise-level support and ensure customer success. We are a remote-first company serving major enterprises, including Fortune 100 customers, with a mission to unlock observability data value.

You will join a highly technical team focused on shipping high-quality software and helping customers across Slack, email, and online meetings. The role requires strong problem-solving, collaboration, and on-call duties.

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years’ experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills, excellent written and verbal communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Regex and JavaScript experience is a Plus.

Responsibilities

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
• This position will require stand-by, on-call, or off-hours duties.

Skills

Enterprise support

Linux

AWS

Azure

Networking

Customer-facing

Troubleshooting

Regex

JavaScript

Education

BS in Computer Science or equivalent

Tools

Splunk

Elasticsearch

Logstash

Job description

Cribl is seeking Technical Support Engineers to provide enterprise-level support and ensure customer success. We are a remote-first company serving major enterprises, including Fortune 100 customers, with a mission to unlock observability data value.

You will join a highly technical team focused on shipping high-quality software and helping customers across Slack, email, and online meetings. The role requires strong problem-solving, collaboration, and on-call duties.