Remote Senior Enterprise Success Leader (SaaS & Networking)

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

HelpfulRemote seeks an experienced Customer Success leader to manage a portfolio of enterprise accounts, owning multi-year success plans tied to measurable outcomes. You will build trusted relationships with senior stakeholders, own renewals and forecasting, and lead Quarterly Business Reviews for expansion opportunities.

Ideal candidates have 5–10+ years in Customer Success, SaaS, or Technical Account Management, with networking/IT tech aptitude, strong business sense, and Executive-level

Qualifications

• 5-10+ years in Customer Success, SaaS, or TAM managing enterprise accounts.
• Technical aptitude in networking or IT environments.
• Strong business acumen and executive-level communication.
• Experience with CRM/CS platforms like HubSpot or Zendesk.
• Mentoring experience preferred.

Responsibilities

• Own multi-year success plans tied to business outcomes.
• Build trusted relationships with senior stakeholders.
• Oversee renewals and forecast for accounts.
• Lead Quarterly Business Reviews with executives.
• Identify expansion opportunities within accounts.
• Serve as escalation point for at-risk customers.
• Work within SaaS and network-focused product environments.

Skills

Executive-level communication

Relationship management

Forecasting

Enterprise account management

Tools

HubSpot

Zendesk

Job description

HelpfulRemote seeks an experienced Customer Success leader to manage a portfolio of enterprise accounts, owning multi-year success plans tied to measurable outcomes. You will build trusted relationships with senior stakeholders, own renewals and forecasting, and lead Quarterly Business Reviews for expansion opportunities.

Ideal candidates have 5–10+ years in Customer Success, SaaS, or Technical Account Management, with networking/IT tech aptitude, strong business sense, and Executive-level