Senior Customer Success Manager Eleven

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

HelpfulRemote seeks an experienced Customer Success leader to manage a portfolio of enterprise accounts, owning multi-year success plans tied to measurable outcomes. You will build trusted relationships with senior stakeholders, own renewals and forecasting, and lead Quarterly Business Reviews for expansion opportunities.

Ideal candidates have 5–10+ years in Customer Success, SaaS, or Technical Account Management, with networking/IT tech aptitude, strong business sense, and Executive-level

Qualifications

• 5-10+ years in Customer Success, SaaS, or TAM managing enterprise accounts.
• Technical aptitude in networking or IT environments.
• Strong business acumen and executive-level communication.
• Experience with CRM/CS platforms like HubSpot or Zendesk.
• Mentoring experience preferred.

Responsibilities

• Own multi-year success plans tied to business outcomes.
• Build trusted relationships with senior stakeholders.
• Oversee renewals and forecast for accounts.
• Lead Quarterly Business Reviews with executives.
• Identify expansion opportunities within accounts.
• Serve as escalation point for at-risk customers.
• Work within SaaS and network-focused product environments.

Skills

Executive-level communication

Relationship management

Forecasting

Enterprise account management

Tools

HubSpot

Zendesk

Job description

This role manages a portfolio of complex, high-value enterprise accounts, owning multi-year success plans tied to measurable business outcomes. Responsibilities include building trusted relationships with senior stakeholders, overseeing renewals and forecasting, leading Quarterly Business Reviews, identifying expansion opportunities, and acting as escalation point for at-risk accounts within a SaaS and network-focused product.

Candidates should have 5-10+ years of experience in Customer Success, SaaS, or Technical Account Management, with a track record managing enterprise accounts. Technical aptitude in networking or IT environments is required, along with strong business acumen, executive-level communication skills, and experience with CRM/Customer Success platforms like HubSpot or Zendesk. Mentoring experience is preferred.

This is a home-office based role open to candidates legally eligible to work in the United States, with no sponsorship available. Occasional travel for company meetings or customer onsite engagements is expected, and comfort working across global time zones is needed.