Remote Enterprise Merchant Success Leader

ShipBob, Inc.; Milton (MA); A distancia; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid holidays & flexible time off

Bonus eligibility

Descripción de la vacante

ShipBob is seeking a Senior Merchant Success Manager (Sr. MSM) to provide world‑class service to enterprise and strategic merchants. You will manage executive relationships, analyze supply chain performance, and lead strategic reviews to drive growth and retention across ShipBob’s merchant base.

You will partner with internal stakeholders, coach teams, and expand partnerships at the executive level in a remote, national scope, reporting to the Manager, Merchant Success.

Formación

• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive‑level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsabilidades

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to ensure a world‑class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Conocimientos

Executive relationships

Team coaching

Sales experience

Herramientas

Microsoft Office

Descripción del empleo

ShipBob is seeking a Senior Merchant Success Manager (Sr. MSM) to provide world‑class service to enterprise and strategic merchants. You will manage executive relationships, analyze supply chain performance, and lead strategic reviews to drive growth and retention across ShipBob’s merchant base.

You will partner with internal stakeholders, coach teams, and expand partnerships at the executive level in a remote, national scope, reporting to the Manager, Merchant Success.