Remote Enterprise Merchant Success Leader

ShipBob, Inc.; California; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience to enterprise and strategic merchants.

You will align with executive-level stakeholders, manage strategic reviews, and drive proactive account planning to grow and retain complex customers; remote work options are available for eligible states in the U.S. You will partner with cross-functional teams to optimize merchant performance, expand relationships, and ensure delivery of high-value

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers' to ensure a world-class customer experience.
• Coach team members to enhance performance with middle market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks to advise proactive countermeasures.
• Conduct business reviews and track merchant growth and identify areas for expansion.
• Grow and maintain strategic relationships at all levels within your merchants.

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience to enterprise and strategic merchants.

You will align with executive-level stakeholders, manage strategic reviews, and drive proactive account planning to grow and retain complex customers; remote work options are available for eligible states in the U.S. You will partner with cross-functional teams to optimize merchant performance, expand relationships, and ensure delivery of high-value