Senior Merchant Success Lead (Enterprise | Remote)

ShipBob, Inc.; Colorado; À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Discretionary bonus

Résumé du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants. You will manage strategic relationships at the executive level and drive tactical account planning while aligning with internal teams to grow merchant value.

The role emphasizes cross-functional collaboration, performance tracking, and a strong focus on growth in a remote US-based environment.

Qualifications

• 4–6 years of experience in sales and merchant services.
• Ability to build consultative, executive-level relationships.
• Strong MS Office proficiency and problem-solving.

Responsabilités

• Provide world-class experience to grow and retain enterprise merchants.
• Lead strategic reviews, insights, and tactical account planning.
• Develop and maintain executive relationships across merchants.
• Identify opportunities for expansion and risk mitigation.
• Conduct business reviews and track merchant growth.
• Collaborate with internal stakeholders to improve merchant experience.

Connaissances

Executive relationships

Sales leadership

MS Office

Strategic account planning

Merchant services

Outils

Microsoft Office

Description du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants. You will manage strategic relationships at the executive level and drive tactical account planning while aligning with internal teams to grow merchant value.

The role emphasizes cross-functional collaboration, performance tracking, and a strong focus on growth in a remote US-based environment.