Remote Senior Enterprise Customer Success Manager

GitHub; United States; Remote; USD 87,000 - 230,000; Full time

Job summary

GitHub is seeking a Senior Customer Success Manager to drive business value and long‑term success with its largest enterprise customers in the Regulated Industries portfolio. You’ll build a deep understanding of customer priorities and transformation goals, guiding adoption and value realization across teams.

As a trusted advisor to senior business and technical leaders, you’ll partner with Sales, Product, Engineering, and Microsoft to advance outcomes, monitor health, and scale best practices

Qualifications

• 7+ years in enterprise customer success management or related fields.
• Experience using AI-enabled productivity tools.
• Ability to travel up to 25%.

Responsibilities

• Proactively align with internal teams on customer priorities.
• Develop a deep understanding of customer business processes and outcomes.
• Engage stakeholders to map key relationships and ensure adoption.
• Create and execute success plans aligned with transformation objectives.
• Provide regular updates on health, adoption and value realization.

Skills

Enterprise CS

AI tools

Executive mgmt

Travel readiness

SaaS

Education

Bachelor's/Master's degree

Job description

GitHub is seeking a Senior Customer Success Manager to drive business value and long‑term success with its largest enterprise customers in the Regulated Industries portfolio. You’ll build a deep understanding of customer priorities and transformation goals, guiding adoption and value realization across teams.

As a trusted advisor to senior business and technical leaders, you’ll partner with Sales, Product, Engineering, and Microsoft to advance outcomes, monitor health, and scale best practices