Remote Senior Customer Success Architect
GitHub, Inc.
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Job summary
GitHub is expanding its Regulated Industries Customer Success Architecture team. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features.
The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding
Qualifications
- 8+ years of experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
- Travel up to 25% to serve business or client needs.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field OR equivalent.
- Master's degree in relevant field AND 4+ years experience in related field.
- Doctorate in relevant field AND 2+ years experience in related field.
Responsibilities
- Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals.
- Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting GitHub technologies to enhance customer landscapes.
- Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing workflows.
- Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection in post-sales context.
- Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives.
- Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities.
- Analyze customer situations to identify gaps that GitHub solutions can address and contribute to strategic frameworks for product adoption.
- Utilize advanced data analytics to provide insights into customer usage patterns and recommend strategies to enhance satisfaction and adoption.
Skills
Education
Tools
Job description
GitHub is expanding its Regulated Industries Customer Success Architecture team. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features.
The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding
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