Enterprise Customer Engineer - AI-Driven Pre & Post-Sales

B Capital; Austin (TX); On-site; USD 193,393 - 241,742; Full time

Benefits offered by this job

Employer-heavy health coverage with $0 premium options

Strong 401(k) match

Equity

Flexible time off

Job summary

B Capital is seeking a Senior Customer Engineer to drive technical strategy and support Enterprise accounts. You will lead onboarding, guide deployments, and ensure customers realize value from their investments.

The role requires 5-8 years in a technical customer-facing position and a hands-on approach with web technologies. Benefits include competitive compensation and a strong focus on diversity.

Qualifications

• 5 to 8 years of experience in a customer‑facing technical role.
• Hands-on experience with web technologies, ability to architect and troubleshoot.
• Proven experience managing strategic accounts with executive-level stakeholders.
• Demonstrated ability to solve ambiguous problems involving multiple variables.
• Experience connecting technical execution to business outcomes.
• Hands-on use of AI tools for account research and workflow automation.

Responsibilities

• Lead technical strategy for complex deployments and resolve customer challenges.
• Partner with Account Directors for customer acquisition and expansion.
• Identify opportunities for expanding adoption of features and products.
• Serve as an escalation point for technical challenges.
• Build playbooks and document repeatable fixes for the team.

Skills

Customer-facing technical role experience

Web technologies (HTML, CSS, JavaScript, REST APIs)

Managing strategic accounts

Problem-solving skills

Connecting technical execution to business outcomes

Use of AI tools

Job description

B Capital is seeking a Senior Customer Engineer to drive technical strategy and support Enterprise accounts. You will lead onboarding, guide deployments, and ensure customers realize value from their investments.

The role requires 5-8 years in a technical customer-facing position and a hands-on approach with web technologies. Benefits include competitive compensation and a strong focus on diversity.