Senior Enterprise Engineer (Pre & Post-Sales) - Remote

Triwill Group; Northern (KY); Hybrid; USD 193,000 - 242,000; Full time

Job summary

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, collaborate with account teams, and drive customer value through repeatable playbooks and workflow improvements.

This remote role supports a West Coast territory. You’ll partner with Account Directors on pre-sales motions, guide onboarding and integrations, and help customers realize

Qualifications

• 5 to 8 years of experience in a customer-facing technical role.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Experience managing strategic Enterprise accounts with executive-level stakeholders.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Hands-on use of AI tools for account research, content creation, or workflow automation.
• Experience mentoring or coaching more junior technical team members.

Responsibilities

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve workflows across the team.
• Early account impact: Assess account health and relationships; independently lead complex customer interactions.
• Quarterly business outcomes: Drive measurable improvement in retention, expansion, and technical resolution.

Skills

Pre-sales leadership

Enterprise account mgmt

AI tools usage

Frontend tech experience

Mentoring teammates

Tools

HTML

CSS

JavaScript

REST APIs

Job description

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, collaborate with account teams, and drive customer value through repeatable playbooks and workflow improvements.

This remote role supports a West Coast territory. You’ll partner with Account Directors on pre-sales motions, guide onboarding and integrations, and help customers realize