Remote Senior Director, Strategic Employer Accounts

Prime Therapeutics; Austin (TX); Remote; USD 143,000 - 243,000; Full time

Job summary

Prime Therapeutics is seeking a Senior Director of Employer Accounts to oversee strategic relationships with Health Plan clients for employer/ASO books of business. You will lead a senior, cross-functional team focused on retention, growth, and client satisfaction, guiding Go-To-Market strategies and client communications across the enterprise.

The role requires deep healthcare industry knowledge, exceptional relationship skills, and the ability to drive initiatives in a matrixed environment.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required
• 10 years of relevant client services experience in healthcare or pharmacy benefit management
• 7 years of leadership / people management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Responsibilities

• Provide strategic leadership to the employer group retention function of large or complex health plans; serve as point of escalation and accountable leader for issue resolution and relationship management across employer groups
• Analyze processes and other data to monitor performance against employer group contracts and prevent repeat issues in the future; ensure the development and documentation of standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner
• Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with health plan clients and their pharmacy leadership team; develop a consultative, service-oriented partnership with the client in order to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan
• Identify, establish and maintain relationships with key cross-functional partners on behalf of the ASO retention team; collaborate with health plan account leadership and sales to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise
• Drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime; drive and manage client presentation template updates to include opportunity and trend analysis reporting
• Facilitate strategic discussions with Health Plan clients regarding the status and performance of their ASO business and the identification and execution of ASO growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the ASO market
• Maintain an intimate understanding of the industry, and assigned client’s market trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans; provide key client contacts and Prime team members market information and opportunities for service or product innovation; conduct periodic SWOT analysis on account management capabilities and develop strategies to capitalize on differentiators and improve upon weaknesses
• Ensure thorough documentation of client interactions in the Salesforce CRM tool in order for it to be leveraged as a source of truth for the overall client relationship; establish a regular reporting and analytic cadence to review Salesforce data and provide insights to client engagement, cross-functional partners, the health plan or directly to assigned employer groups
• Manage department budget, staffing, performance and development, and consistently demonstrate Prime’s leadership expectations during interactions with direct reports, cross functional and external stakeholders
• Other duties as assigned

Skills

Leadership

Relationship management

Strategic account management

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field

Job description

Prime Therapeutics is seeking a Senior Director of Employer Accounts to oversee strategic relationships with Health Plan clients for employer/ASO books of business. You will lead a senior, cross-functional team focused on retention, growth, and client satisfaction, guiding Go-To-Market strategies and client communications across the enterprise.

The role requires deep healthcare industry knowledge, exceptional relationship skills, and the ability to drive initiatives in a matrixed environment.