Remote Senior Director, Global Customer Value Programs

Docusign; San Francisco (CA); Presencial; USD 165.000 - 266.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus plan (sales eligible)

RSUs

Descripción de la vacante

DocuSign is seeking a Senior Program Manager, GCCS, to connect strategic priorities with coordinated execution across regions and functions. You will drive governance, planning, and executive visibility for focused initiatives while anticipating dependencies and clarifying ownership to reduce duplication.

Close collaboration with Operations leadership is essential. You will coordinate with diverse teams (CS, GTM, Finance, Product, HR) to drive adoption, improve processes, and maximize customer

Formación

• 12+ years of experience in program management or change management for customer-facing functions.
• Experience leading global, multicultural programs across regions and functions.
• Ability to translate leadership priorities into integrated plans and governance.
• Experience with software processes, deployments, and complex implementations.

Responsabilidades

• Drive governance, planning, communications, change management and executive visibility for GCCS initiatives.
• Define ownership, decision paths, and mitigate cross-functional risks across regions.
• Lead end-to-end delivery of global/global programs spanning strategy through execution.
• Develop and enforce program governance, charters, cadences, and escalation paths.
• Coordinate multiple functions (CS, Sales, Product, Finance, HR) to align priorities and accountability.
• Track dependencies, risks, issues, and provide concise executive reporting.

Conocimientos

Global program management

Change management

Cross-functional leadership

Stakeholder management

Data-driven decisions

Educación

Bachelor's degree or equivalent

Herramientas

Jira

Smartsheet

Confluence

Tableau

SQL

Descripción del empleo

DocuSign is seeking a Senior Program Manager, GCCS, to connect strategic priorities with coordinated execution across regions and functions. You will drive governance, planning, and executive visibility for focused initiatives while anticipating dependencies and clarifying ownership to reduce duplication.

Close collaboration with Operations leadership is essential. You will coordinate with diverse teams (CS, GTM, Finance, Product, HR) to drive adoption, improve processes, and maximize customer