Remote Senior Program Leader, Customer Value & Adoption

UNAVAILABLE; San Francisco (CA); Hybrid; USD 165,000 - 266,000; Full time

Benefits offered by this job

Bonus eligible

RSUs

Global benefits

Job summary

DocuSign is seeking a Senior Program Manager for GCCS to translate leadership priorities into coordinated execution across regions, people, processes, systems, and partners. You will lead governance, integrated planning, communications, change management, adoption, and executive visibility for CVRP initiatives and other high-priority programs.

This is an individual contributor role reporting to the GVP. The role requires 12+ years in program or change management, experience delivering global

Qualifications

• 12+ years of experience in program management or change management
• Experience leading complex global programs across regions and functions
• Experience translating priorities into integrated plans and governance
• Experience with software process optimization and multi-system deployments
• Bachelor's degree or equivalent experience in a relevant field

Responsibilities

• Drive and execute comprehensive programs ensuring milestones and cross-functional alignment
• Translate leadership priorities into integrated plans, milestones, ownership, and decisions
• Lead end-to-end delivery of global programs from strategy through implementation and adoption
• Establish program governance with charters, cadences, decision rights, logs, and escalation paths
• Provide executive reporting on progress, risks, and actions
• Develop and execute change-management strategies covering readiness, communications, and training
• Coordinate multiple teams to align priorities and maintain accountability
• Improve processes by removing blockers and enabling scalable execution
• Drive launch readiness, field execution, and post-launch retrospectives
• Contribute to QBR preparation for GCCS functions

Skills

Program management

Change management

Cross-functional leadership

Global programs

Data-driven decisions

Education

Bachelor's degree

Tools

Jira

Smartsheet

Confluence

Tableau

SQL

Job description

DocuSign is seeking a Senior Program Manager for GCCS to translate leadership priorities into coordinated execution across regions, people, processes, systems, and partners. You will lead governance, integrated planning, communications, change management, adoption, and executive visibility for CVRP initiatives and other high-priority programs.

This is an individual contributor role reporting to the GVP. The role requires 12+ years in program or change management, experience delivering global