Remote Senior Director, Clinical Operations & Strategy

Swooped; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

401(k) matching

Paid time off

Parental leave

Wellness programs

Job summary

Swooped is seeking a Senior Director of Clinical Operations to lead performance, scalability, and operational direction for the organization's clinical operations, including the Clinical Navigation function, across the end-to-end patient journey.

This full-time, remote-first role is based in the United States with occasional travel, and requires strategic leadership, budget accountability, and collaboration across clinical strategy, technology, analytics, and operations to drive patient outcomes

Qualifications

• 10+ years in healthcare/clinical operations leadership.
• 5+ years managing managers or multi-tier teams.
• Experience with high-volume telephonic/virtual care operations.
• Budget accountability and autonomous resource allocation.
• Strong analytics using dashboards and data systems.

Responsibilities

• Define and cascade operational OKRs and translate strategy into plans.
• Manage end-to-end operational performance for virtual and telephonic care navigation.
• Establish and monitor contact center metrics while upholding clinical quality.
• Collaborate with shared infrastructure and audit/quality frameworks.
• Direct day-to-day operating rhythms and SOP execution for market/payer launches.
• Oversee operational tech stack and pilot AI-enabled tools.
• Lead frontline managers and workforce planning across markets.
• Develop KPI dashboards linking operations to clinical and financial outcomes.
• Represent clinical operations in executive briefings and client discussions.

Skills

Operational leadership

OKR ownership

Contact center operations

Quality & compliance

Analytics & dashboards

Cross-functional collaboration

People leadership

Digital workflows

Budget management

Education

MBA, MHA, or related advanced degree

Active clinical licensure (PT/RN or equivalent)

Tools

CRM platforms

EHR systems

Tableau / dashboards

WFM software

Job description

Swooped is seeking a Senior Director of Clinical Operations to lead performance, scalability, and operational direction for the organization's clinical operations, including the Clinical Navigation function, across the end-to-end patient journey.

This full-time, remote-first role is based in the United States with occasional travel, and requires strategic leadership, budget accountability, and collaboration across clinical strategy, technology, analytics, and operations to drive patient outcomes