Head of Clinical Operations & Innovation (Remote)

Devoted Medical Services; Waltham (MA); Remote; USD 182,000 - 247,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Paid time off

Mobile stipend

Stock options

Bonus eligibility

Parental leave

401K

Job summary

Devoted Health seeks aDirector of Clinical Operations & Innovation to act as a core operational architect, guiding organization-wide efforts to deliver superior clinical outcomes for hundreds of thousands of members. The role blends strategic problem solving, rapid experimentation, and rigorous execution across cross-functional systems.

Responsibilities include designing organization-wide strategies, partnering with clinical, product, tech and frontline teams, and driving data-informed

Qualifications

• 8+ years of high-ownership operational leadership in complex, fast-moving, or regulated environments (e.g., tech ops, healthcare ops, marketplace ops, strategy & ops).
• System Architecture & Scale: Proven track record of mapping, optimizing, and scaling cross-functional processes that drive core business metrics.
• Advanced Data Fluency: Comfortable building quantitative models, evaluating experiments probabilistically, and distinguishing true signal from data noise.
• High-Velocity Execution: Ability to seamlessly bridge macro strategy with hands-on problem solving (fixing a workflow manually today while building the automated solution for tomorrow).
• Influence & Leadership: Experienced in guiding cross-functional teams directly and laterally with a frontline-first mindset.

Responsibilities

• Strategy & Architecture: Design organization-wide strategies and system workflows across core operational and clinical outcome metrics.
• Cross-Functional Execution: Partner with clinical, product, tech, and frontline teams to take initiatives from pilot phase to full-scale rollout.
• Data-Driven Performance: Analyze variability, build decision frameworks, and pinpoint performance drivers using rigorous probabilistic models.
• Servant Leadership: Manage directly and through influence, prioritizing workflows that enable and unblock frontline clinicians.

Skills

Operational leadership

System architecture

Data fluency

Cross-functional influence

Strategic problem solving

Job description

Devoted Health seeks aDirector of Clinical Operations & Innovation to act as a core operational architect, guiding organization-wide efforts to deliver superior clinical outcomes for hundreds of thousands of members. The role blends strategic problem solving, rapid experimentation, and rigorous execution across cross-functional systems.

Responsibilities include designing organization-wide strategies, partnering with clinical, product, tech and frontline teams, and driving data-informed