Remote Senior Digital CSM Campaign Lead

1Password LLC; Oregon; Hybrid; USD 121,000 - 147,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Equity grant

RSU program

Paid time off

Job summary

1Password LLC is seeking a Senior Digital Customer Success Campaign Manager to design and optimize digital journeys across onboarding, activation, and growth. You will use data-driven insights to improve engagement, retention, and expansion, partnering with Product, Support, Operations, Marketing, and Data teams.

Responsibilities include creating scalable campaigns with Gainsight, Salesforce, Marketo and Outreach, drafting concise messaging, and building dashboards to measure impact.

Qualifications

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, CS Ops or related SaaS environment.
• Strong written and verbal communication skills with ability to craft concise messaging for diverse audiences.
• Experience designing scalable, data-driven campaigns and journeys across onboarding, activation, adoption, retention, and expansion.

Responsibilities

• Design, launch, and optimize digital customer success campaigns across onboarding, activation, adoption, and growth.
• Build scalable customer journeys using content-led interventions and strategic human engagement as needed.
• Translate insights into triggered programs that guide customers to the next key step.
• Develop dashboards and reports to track program health and outcomes.

Skills

Lifecycle marketing

Communication skills

Cross-functional collaboration

Tools

Gainsight

Salesforce

Marketo

Outreach

Job description

1Password LLC is seeking a Senior Digital Customer Success Campaign Manager to design and optimize digital journeys across onboarding, activation, and growth. You will use data-driven insights to improve engagement, retention, and expansion, partnering with Product, Support, Operations, Marketing, and Data teams.

Responsibilities include creating scalable campaigns with Gainsight, Salesforce, Marketo and Outreach, drafting concise messaging, and building dashboards to measure impact.