Remote Senior Diagnostics Solutions Advocate

Abbott (abbottcareers2 board); United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Abbott, a global healthcare leader, is seeking a Senior Sales Ambassador for the Core Laboratory Diagnostics brand. This remote field-based role covers Arizona and New Mexico, with travel up to 75-80% to manage existing accounts and renewals.

You will develop solutions to drive revenue, strengthen loyalty, and coordinate orders, deliveries, and billing. The ideal candidate has 5+ years in instrumentation in lab settings, strong customer interfacing skills, and the ability to communicate and

Qualifications

• Bachelor's degree OR Associate's degree with additional 2+ years of relevant experience.
• 5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 80% in assigned territory and other domestic business locations.
• Valid Driver's License.

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott's ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Skills

Customer interfacing

Communication skills

Troubleshooting

MS Office

Travel readiness

Driver's license

Education

Bachelor's or Associate degree + 2+ years

Tools

Laboratory instrumentation

Job description

Abbott, a global healthcare leader, is seeking a Senior Sales Ambassador for the Core Laboratory Diagnostics brand. This remote field-based role covers Arizona and New Mexico, with travel up to 75-80% to manage existing accounts and renewals.

You will develop solutions to drive revenue, strengthen loyalty, and coordinate orders, deliveries, and billing. The ideal candidate has 5+ years in instrumentation in lab settings, strong customer interfacing skills, and the ability to communicate and