Remote Senior Desktop Support Specialist

Dexian

McLean (VA)

Remote

USD 28,000 - 34,000

Full time

33 hours ago

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Job summary

Dexian is seeking a Senior Desktop Support professional for remote assistance to end-users. You will diagnose and resolve hardware, software, and network issues, document incidents, and assist with setup of IT equipment.

The role emphasizes clear user guidance and ongoing process improvement. Ideal candidates have strong troubleshooting, excellent communication, and experience with Windows and Mac environments, plus familiarity with Servicenow ticketing and remote support tools.

Qualifications

Strong troubleshooting and problem-solving skills.
Excellent communication skills to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Knowledge of typical hardware, operating systems, and networking fundamentals.
Experience with Windows and Mac support; Servicenow ticketing.

Responsibilities

Diagnosing and resolving hardware, software, and network issues for end-users.
Documenting incidents and service requests accurately in the support system.
Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
Escalating complex issues to specialized teams when necessary.
Providing clear instructions and guidance to users to facilitate effective problem resolution.
Maintaining knowledge of current technology trends and best practices to improve support processes.