Desktop Support

Dexian; McLean (VA); Remote; USD 28,000 - 34,000; Full time

Job summary

Dexian is seeking a Senior Desktop Support professional for remote assistance to end-users. You will diagnose and resolve hardware, software, and network issues, document incidents, and assist with setup of IT equipment.

The role emphasizes clear user guidance and ongoing process improvement. Ideal candidates have strong troubleshooting, excellent communication, and experience with Windows and Mac environments, plus familiarity with Servicenow ticketing and remote support tools.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Knowledge of typical hardware, operating systems, and networking fundamentals.
• Experience with Windows and Mac support; Servicenow ticketing.

Responsibilities

• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting incidents and service requests accurately in the support system.
• Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
• Escalating complex issues to specialized teams when necessary.
• Providing clear instructions and guidance to users to facilitate effective problem resolution.
• Maintaining knowledge of current technology trends and best practices to improve support processes.

Skills

Troubleshooting

Communication

Independent worker

Windows support

Mac support

ServiceNow

Education

CompTIA A+

CompTIA Network+

Tools

ServiceNow

Remote support tools

Job description

Job Description:
Position : Desktop Support

Location : Remote

Pay Range: $20/hr - $25/hr on W2

Duration: Long Term

Position Summary

The Desktop Support - Senior role involves providing technical assistance and support to end-users, ensuring efficient resolution of technical issues, and maintaining smooth IT operations within the organization. This position is vital for delivering excellent customer service and supporting the organization's technology infrastructure.

Key Responsibilities

• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting incidents and service requests accurately in the support system.
• Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
• Escalating complex issues to specialized teams when necessary.
• Providing clear instructions and guidance to users to facilitate effective problem resolution.
• Maintaining knowledge of current technology trends and best practices to improve support processes.

Required Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Knowledge of typical hardware, operating systems, and networking fundamentals.
• Windows Support, Mac Support, Servicenow ticketing

Preferred Qualifications

• Experience with remote support tools and ticketing systems.
• Familiarity with internal governance frameworks and structured enterprise problem-solving methodologies.
• Prior experience supporting a diverse user base in a corporate environment.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.