Remote Senior Customer Success Manager - CSM III

Spectrum; Kansas City (MO); Remote; USD 90,000 - 120,000; Full time

Job summary

RapidScale, a Spectrum company, seeks a Customer Success Manager III to manage a portfolio of customers, guide onboarding and adoption, and work with Sales, Delivery, Ops, Consulting, Engineering and Support to deliver exceptional outcomes.

You will monitor health, drive adoption, and lead renewal discussions, building trusted relationships with customers and internal teams to maximize value.

Qualifications

• Bachelor's degree required with 6+ years in a related field
• Experience in Customer Success, Client Services, Account Management, CX, or Consulting
• Strong communication and relationship management skills
• Ability to collaborate across cross-functional teams in a matrix org
• Strong organizational skills with multi-customer management
• Experience using CRM and CS platforms to manage engagement

Responsibilities

• Manage a portfolio of assigned customers as primary Customer Success contact
• Develop and maintain Customer Success Plans aligned to objectives and outcomes
• Monitor adoption, utilization, and health to identify opportunities and risks
• Collaborate with Sales, Delivery, Ops, Consulting, Engineering and Support to ensure seamless experience
• Support renewal activities by demonstrating value and driving retention
• Lead Quarterly Business Reviews and ensure customers understand available resources and best practices

Skills

Customer Success

Account Management

CRM

Cross-functional collaboration

Communication

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

RapidScale, a Spectrum company, seeks a Customer Success Manager III to manage a portfolio of customers, guide onboarding and adoption, and work with Sales, Delivery, Ops, Consulting, Engineering and Support to deliver exceptional outcomes.

You will monitor health, drive adoption, and lead renewal discussions, building trusted relationships with customers and internal teams to maximize value.