Senior Customer Success Leader for Enterprise Growth & Retention

Spectrum; 4S Ranch (CA); Remote; USD 71,000 - 183,000; Full time

Job summary

RapidScale, a Spectrum company, seeks a Senior Manager of Customer Success to lead a team delivering value, retention, and growth for enterprise customers. You will coordinate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure outcomes-driven engagements.

The role emphasizes coaching, portfolio leadership, and escalation management, with a focus on strategic customer relationships and long-term success across complex environments.

Qualifications

• Bachelor’s degree and 8+ years in a related field.
• 3+ years in a management or leadership role.
• Experience in Customer Success or related CSM roles in B2B tech.
• Proven ability to lead, coach, and develop customer-facing teams.
• Ability to manage complex customer relationships and escalations.
• Strong executive communication and cross-functional influence.

Responsibilities

• Lead and develop a team of Customer Success professionals.
• Establish expectations, performance standards, and operating rhythms.
• Build capability in outcome-based customer engagement and expansion.
• Provide ongoing coaching and accountability for customer outcomes.
• Foster a customer-first culture and scalable workforce planning.
• Coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering.
• Drive outcomes-based success plans and renewal readiness.

Skills

Customer Success Leadership

Team Development

Executive Communication

Stakeholder Management

Cross-functional Collaboration

Portfolio Management

Education

Bachelor’s degree in a related discipline

Master’s degree + 6 years experience

Ph.D. + 3 years experience

12 years experience in related field

Job description

RapidScale, a Spectrum company, seeks a Senior Manager of Customer Success to lead a team delivering value, retention, and growth for enterprise customers. You will coordinate with Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure outcomes-driven engagements.

The role emphasizes coaching, portfolio leadership, and escalation management, with a focus on strategic customer relationships and long-term success across complex environments.