Senior Customer Success Engineer - NGFW & Platform Adoption

Palo Alto Networks, Inc.; California; On-site; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Customer Success Engineer in the United States to act as a technical advocate, guide NGFW deployments, and drive long-term platform adoption.

You will work closely with CISOs, CTOs, and enterprise teams to align security outcomes with business goals and deliver tailored, end-to-end guidance. The role sits in the Network Security team and requires deep NGFW knowledge, cloud experience, and strong leadership for cross-functional delivery.

Qualifications

• 8+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
• Advanced experience in supporting common end user software (Windows, Mac, Linux)
• Advanced experience in using tools such as Salesforce, JIRA, Gainsight, Tableau
• Extensive working experience with public cloud platforms (AWS, Azure, GCP, Oracle)
• Proven results working as a trusted technical advisor to drive value for customers, including interaction with C-suite
• Experience mentoring junior colleagues
• Open to occasional travel according to need

Responsibilities

• Capture customer business and risk requirements and translate into technical specifications
• Guide NGFW deployment, upgrades, and adoption
• Deliver customer training and knowledge-sharing workshops
• Manage complex technical escalations and coordinate with cross-functional teams
• Influence product roadmap through customer feedback and strategic discussions
• Provide mentorship to junior team members

Skills

NGFW knowledge

Client advisory

Cloud platforms

Escalation management

Product training

Tools

Salesforce

JIRA

Gainsight

Tableau

Job description

Palo Alto Networks, Inc. is seeking a Senior Customer Success Engineer in the United States to act as a technical advocate, guide NGFW deployments, and drive long-term platform adoption.

You will work closely with CISOs, CTOs, and enterprise teams to align security outcomes with business goals and deliver tailored, end-to-end guidance. The role sits in the Network Security team and requires deep NGFW knowledge, cloud experience, and strong leadership for cross-functional delivery.