Remote Senior Customer Service Ops Specialist

Cardinal Health; Honolulu (HI); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Senior Representative for Customer Service Operations to deliver outstanding service and manage accounts across nationwide client activity. You will coordinate contract administration, timely order fulfillment, and cross-functional support for field sales representatives.

The role emphasizes post-sale issue resolution and strong customer relationship management. The position involves tracking demand, backorders, complaints, and product returns while collaborating

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including: customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Education

High School Diploma, GED or equivalent work experience

Job description

Cardinal Health is seeking a Senior Representative for Customer Service Operations to deliver outstanding service and manage accounts across nationwide client activity. You will coordinate contract administration, timely order fulfillment, and cross-functional support for field sales representatives.

The role emphasizes post-sale issue resolution and strong customer relationship management. The position involves tracking demand, backorders, complaints, and product returns while collaborating