Remote Senior Customer Service Advocate – Health Insurance

CVS Health; Alaska; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work-from-home role at $19.50/hr. This position handles customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence.

Customer inquiries are of basic and routine nature. The role emphasizes answering calls about claims status, benefits and eligibility, maintaining performance metrics, and upholding

Qualifications

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.
• Experience working in a call center environment.
• Medical terminology/insurance experience.
• Results oriented and self-motivated.
• Experience working remotely.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Metrics-driven

Microsoft Office

Research skills

Multitasking

Communication

Education

High School diploma or GED

Job description

Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work-from-home role at $19.50/hr. This position handles customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence.

Customer inquiries are of basic and routine nature. The role emphasizes answering calls about claims status, benefits and eligibility, maintaining performance metrics, and upholding