Remote Senior Customer Experience & Advocacy Engineer

Chocolatey Software; United States; Remote; USD 80,000 - 135,000; Full time

Benefits offered by this job

5 weeks of PTO

Medical/Dental benefits

Employer-sponsored retirement plan with company match

Flexible work environment

Job summary

A software management company is seeking a full-time Senior Customer Experience & Advocacy Engineer. You will build trusted relationships with customers, advocating for their needs and influencing product strategy. Ideal candidates have strong customer success experience, excellent communication skills, and familiarity with customer success tools. The role is remote with some travel, offering a competitive salary ranging from $80,000 to $135,000 annually.

Qualifications

• Experience in customer success or account management.
• Ability to build trusted relationships with customers.
• Experience in developing customer playbooks preferred.

Responsibilities

• Build relationships with customers and manage onboarding.
• Advocate for customer needs internally.
• Influence customer experience and maintain records of interactions.

Skills

Customer success expertise

Excellent communication skills

Analytical skills

Detail-oriented

Familiarity with customer success tools

Tools

Salesforce

Zendesk

Zoom

Trello

MS Excel

Confluence

Job description

A software management company is seeking a full-time Senior Customer Experience & Advocacy Engineer. You will build trusted relationships with customers, advocating for their needs and influencing product strategy. Ideal candidates have strong customer success experience, excellent communication skills, and familiarity with customer success tools. The role is remote with some travel, offering a competitive salary ranging from $80,000 to $135,000 annually.