Remote Senior Customer Advocate – Health Claims & Benefits

CVS Health; Kentucky; Hybride; USD 25 000 - 58 000; Plein temps

Résumé du poste

Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role with a wage of $19.50/hr. This position handles customer service inquiries using telephone, internet or written correspondence.

Inquiries are basic and routine. Responsibilities include handling member/provider calls about claims, benefits and eligibility; meeting performance metrics; and applying core values while delivering a differentiated service

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortable utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsabilités

• Handle calls from members and providers about claims status, benefits and eligibility.
• Maintain performance metrics at or above expectations.
• Collaborate as a team and apply Aetna Core Values daily.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Connaissances

Customer service

Performance metrics

MS Office

Search engines

Multitasking

Communication

Formation

High School diploma / GED

Outils

Microsoft Office

Description du poste

Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role with a wage of $19.50/hr. This position handles customer service inquiries using telephone, internet or written correspondence.

Inquiries are basic and routine. Responsibilities include handling member/provider calls about claims, benefits and eligibility; meeting performance metrics; and applying core values while delivering a differentiated service