Remote Health Insurance Customer Success Specialist

CVS Health; Alabama; Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Résumé du poste

Meritain Health, an Aetna/CVS affiliate, offers multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role, with an hourly pay range of $18.50 to $42.35.

The position handles customer service inquiries related to claims status, benefits and eligibility, and PPO participation. Responsibilities include meeting performance metrics, collaborating with teammates, and delivering differentiated service experiences while upholding core values.

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Connaissances

Customer service

Communication

Multitasking

Microsoft Office

Formation

High School diploma or equivalent

Outils

Microsoft Office

Description du poste

Meritain Health, an Aetna/CVS affiliate, offers multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role, with an hourly pay range of $18.50 to $42.35.

The position handles customer service inquiries related to claims status, benefits and eligibility, and PPO participation. Responsibilities include meeting performance metrics, collaborating with teammates, and delivering differentiated service experiences while upholding core values.