Remote Senior Commercial Auto Claims Adjuster

CSAA Insurance Group; Vermont; Remote; USD 58,000 - 77,000; Full time

Benefits offered by this job

Annual bonus eligibility

Remote-first workplace

Job summary

Mobilitas, created by CSAA Insurance Group, operates as a remote‑first company serving the modern mobility sector. We hire bilingual and motivated individuals to handle commercial auto claims with a focus on Pacific Time Zone operations, flexible scheduling, and strong customer engagement.

The role emphasizes experience in auto claims adjustment, remote work capability, and adherence to state regulations, with a starting range and potential bonus as part of total compensation.

Qualifications

• High School Diploma or GED required or 2+ years of customer service experience in a virtual environment.
• 1–2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain within 90 days of employment.

Responsibilities

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties.
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.

Skills

Customer service

Communication

Empathy

Time management

Organization

Bilingual

Education

High School Diploma/GED

Job description

Mobilitas, created by CSAA Insurance Group, operates as a remote‑first company serving the modern mobility sector. We hire bilingual and motivated individuals to handle commercial auto claims with a focus on Pacific Time Zone operations, flexible scheduling, and strong customer engagement.

The role emphasizes experience in auto claims adjustment, remote work capability, and adherence to state regulations, with a starting range and potential bonus as part of total compensation.