Remote Senior Client Success Manager: Renewals & Growth

Committee for Children; Seattle (WA); Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Work stipend

Paid holidays

Vacation + Sick leave

Dependent care support

FSA program

Parental leave

Wellness reimbursement

Learning & growth

Disability & life insurance

Job summary

Committee for Children is seeking a Senior Client Success Manager to grow long-term client partnerships, drive value, mentor junior CSMs, and lead renewal and expansion conversations across a defined book of business.

This remote role supports CA, OR, or WA and may require travel up to 25% to client sites or Seattle visits. Base pay is $85,000–$105,000 per year, with a 25% target commission and incentives up to 100% of base pay for exceeding goals, reflecting experience and performance.

Qualifications

• 5+ years of experience in client success, account management, or related role.
• Bachelor's Degree.
• Extensive understanding of relationship building, client enablement, and K-12 education.
• Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
• Strong communication, presentation, and analytical skills.
• Proven experience leading renewal and expansion negotiations.
• Experience in a SaaS environment (preferred).
• Familiarity with pricing models, contract terms, and value-based selling.
• Training or certification in sales methodologies such as Challenger, SPIN, or MEDDICC (preferred).
• Travel Requirements: Position requires up to 25% travel to client sites as well as occasional travel to the Seattle office, typically between 1-4 times per year.

Responsibilities

• Manage a book of accounts, identifying risks and opportunities to improve implementation, drive value, and secure renewals and expansions.
• Lead renewal and expansion conversations, including quoting, forecasting, and negotiation.
• Develop and execute strategic territory and account plans that consistently exceed renewal and expansion KPIs.
• Deliver workshops and strategic presentations to clients and stakeholders.
• Leverage data to inform client strategy, storytelling, and decision-making.
• Mentor and coach junior CSMs, supporting skill development and consistency in client engagement and process execution.
• Collaborate cross-functionally to resolve client challenges and inform organizational strategy.
• Provide leadership in synthesizing and communicating client feedback to influence product and service enhancements.
• Maintain accurate and timely data in CRM systems to ensure visibility into client health, pipeline, and forecasting.
• Stay current on K-12 trends, SEL priorities, and funding and policy shifts that impact client needs.

Skills

Relationship building

Client enablement

K-12 education

CRM tools

Microsoft Suite

Forecasting

Communication

Presentation

Analytical

Renewal negotiations

SaaS experience

Pricing models

Sales methodologies

Travel

Education

Bachelor's Degree

Tools

Microsoft Office

CRM systems

Job description

Committee for Children is seeking a Senior Client Success Manager to grow long-term client partnerships, drive value, mentor junior CSMs, and lead renewal and expansion conversations across a defined book of business.

This remote role supports CA, OR, or WA and may require travel up to 25% to client sites or Seattle visits. Base pay is $85,000–$105,000 per year, with a 25% target commission and incentives up to 100% of base pay for exceeding goals, reflecting experience and performance.