Remote Customer Success Manager — Grow Client Partnerships

Cascade Meadows Partners; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Wellness programs

Paid time off

Flexible scheduling

Job summary

Cascade Meadows Partners, a Pittsburgh-based consulting firm, seeks a Customer Success Manager to optimize mid-sized businesses' operations and drive growth. This full-time role offers a salary range of $60,000 - $94,695 per year, with remote work possibilities and generous PTO.

You will manage client relationships, monitor progress, and provide ongoing support to ensure client success. Collaboration with a team of 150 professionals and opportunities for professional development are emphasized.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3-5 years of experience in customer success or a similar role.
• Strong communication and interpersonal skills.
• Ability to build and maintain client relationships.
• Proven ability to work collaboratively in a team.
• Proficiency in project management tools.
• Excellent analytical skills and data interpretation.

Responsibilities

• Build and maintain strong relationships with clients to ensure satisfaction and long-term success.
• Monitor client progress and provide regular feedback to the consulting team.
• Identify opportunities for service improvements and implement solutions to enhance client experiences.
• Collaborate with the consulting team to align services with client needs and objectives.
• Provide training and support to clients to maximize value of services.
• Analyze client data to identify trends and insights for consulting strategies.
• Participate in client meetings and presentations to demonstrate impact of services.

Skills

Client relationship management

Communication

Analytical skills

Team collaboration

Time management

Education

Bachelor's degree in Business or Marketing

Tools

Project management software

Job description

Cascade Meadows Partners, a Pittsburgh-based consulting firm, seeks a Customer Success Manager to optimize mid-sized businesses' operations and drive growth. This full-time role offers a salary range of $60,000 - $94,695 per year, with remote work possibilities and generous PTO.

You will manage client relationships, monitor progress, and provide ongoing support to ensure client success. Collaboration with a team of 150 professionals and opportunities for professional development are emphasized.