Remote Senior Client Success Manager – Energy Efficiency

Power TakeOff, Inc.; Northern (KY); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental

HSA contributions

Retirement matching

Paid time off

Holidays

Winter break

Summer Fridays

Job summary

Power TakeOff, Inc. is seeking a Client Success Manager III to guide energy efficiency programs for utility clients. You will own client relationships, drive program outcomes, and collaborate with internal teams to align delivery with contractual obligations.

This fully remote role requires strong communication, project management, and sales skills to identify expansion opportunities and ensure high CSAT scores across US-based energy efficiency programs.

Qualifications

• Minimum of 4 years of client management experience.
• Strong strategic leadership and ability to set clear expectations and priorities.
• Naturally collaborative and driven to cultivate client relationships.
• Exceptional written and verbal communication skills.
• Strong organizational abilities and meticulous documentation.
• Experience in sales and identifying new opportunities.
• Experience planning projects with timelines and resources.
• Assertive problem-solving and proactive in overcoming blockers.
• Ability to prioritize tasks and manage cross-functional teams.
• Interest in continuous improvement and cross-functional collaboration.
• Experience with data integration is a plus.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage relationships through regular meetings.
• Understand each client’s DSM portfolio, regulatory context, and strategic priorities.
• Set client expectations and align delivery with contractual obligations.
• Lead internal and external meetings with stakeholders and ensure timely progress updates.
• Identify expansion opportunities and lead sales and expansion efforts on RFPs/RFIs.
• Coordinate with internal teams (Program Delivery, BD, Commercialization, Management).
• Ensure high CSAT scores and effective risk management across programs.
• Proactively involve subject matter experts to resolve issues quickly.
• Maintain awareness of internal resources to support client needs.

Skills

Client management

Strategic leadership

Collaboration

Communication

Organizational skills

Sales experience

Project management

Delegation

Prioritization

Problem solving

Data integration

Tools

Jira

Confluence

Salesforce

Atlassian suite

Job description

Power TakeOff, Inc. is seeking a Client Success Manager III to guide energy efficiency programs for utility clients. You will own client relationships, drive program outcomes, and collaborate with internal teams to align delivery with contractual obligations.

This fully remote role requires strong communication, project management, and sales skills to identify expansion opportunities and ensure high CSAT scores across US-based energy efficiency programs.