Senior Client Success Manager — Utility Programs & Growth

EnergyHub; United States; On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

Casual environment

Job summary

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our OEM partners achieve their goals.

You will own the client relationship end-to-end, including supporting the launch of our programs, building and maintaining strong client

Qualifications

• BS or BA degree and 5-7+ years of professional experience in consulting, technology services or client success.
• Experience in renewable energy, utilities, and grid services or adjacent industries.
• Experience with demand side management and demand response programs.
• Excellent communication skills and the ability to describe complex topics in an engaging and succinct manner.
• Analytical, yet creative and curious, with a confident approach to numbers and spreadsheets.
• Ability to build trust and outstanding client/partner relationships.
• Experience working in a cross-functional, fast-paced environment.
• Experience managing multiple high-priority projects.
• Experience within an enterprise software/SaaS organization in the energy space is preferred.

Responsibilities

• Own success for your clients, manage the Central Region’s P&L, drive ARR to exceed targets, and be the primary escalation point for client issues.
• Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Central Region.
• Collaborate with Sales to implement new program structures, improve tools and processes, track renewals/upsells, and report on key metrics.
• Help the team guide clients through key decisions to design programs that support client objectives.
• Present results to stakeholders and maintain consistent communication to ensure successful program implementation.

Skills

P&L ownership

ARR growth

Account management

Cross-functional collaboration

Strong communication

Analytical mindset

Relationship building

Project management

Energy/utility domain experience

Education

BS/BA degree

Job description

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our OEM partners achieve their goals.

You will own the client relationship end-to-end, including supporting the launch of our programs, building and maintaining strong client