Remote Senior Claims Leader — Strategy & High-Value Claims

Placements24; Windsor Park (TN); Hybrid; USD 61,000 - 122,000; Full time

Benefits offered by this job

Executive salary

Performance bonuses

Medical aid

Retirement fund

Professional development

Remote work

Access to technology

Job summary

Placements24 is seeking a Senior Claims Manager for a fully remote role with a national insurer. The role requires leading a distributed team, shaping claims policies, and managing complex portfolios to deliver exceptional service.

This senior position emphasizes strategic oversight, regulatory compliance, and cross-functional collaboration. The successful candidate will drive performance, optimize processes, and manage budgets, leveraging remote-work capabilities to lead from afar in a dynamic,

Qualifications

• 10+ years in insurance claims management, with leadership experience.
• Proven experience leading remote teams and operations.
• Deep knowledge of claims processes, risk management, and regulatory frameworks.
• Excellent communication, negotiation, and decision-making skills.
• Bachelor's or higher in Law, Business, or related field.

Responsibilities

• Lead and mentor a remote team of claims handlers and supervisors.
• Develop and refine claims policies, procedures, and service standards.
• Oversee high-value and complex claims across lines.
• Monitor performance metrics and implement improvements.
• Manage department budget and resource allocation.
• Ensure compliance with insurance regulations and legal requirements.
• Collaborate with underwriting, legal, and finance.
• Drive initiatives to enhance customer satisfaction.

Skills

Leadership

Remote team management

Strategic planning

Communication

Negotiation

Education

Tertiary qualification in Law/Business or related field

Tools

Claims management software

Digital collaboration tools

Job description

Placements24 is seeking a Senior Claims Manager for a fully remote role with a national insurer. The role requires leading a distributed team, shaping claims policies, and managing complex portfolios to deliver exceptional service.

This senior position emphasizes strategic oversight, regulatory compliance, and cross-functional collaboration. The successful candidate will drive performance, optimize processes, and manage budgets, leveraging remote-work capabilities to lead from afar in a dynamic,