Remote Senior Change Manager, Data Center Ops

Switch; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous benefits package

Remote opportunities

Flexible work options

Job summary

Switch is seeking a Senior Change Manager to modernize and scale its change enablement program across data center operations. You will shift from centralized to decentralized, define standards for change types, and ensure auditable, repeatable processes.

You’ll work with Operations, Engineering, Network, Facilities, Security, and clients to align governance with real-world constraints. Responsibilities include developing risk-based controls, maintaining documentation, and building a standard

Qualifications

• 5+ years of experience in data center or critical operations environments.
• 5+ years of experience in change management or change enablement programs.
• Proficiency with ITIL change practices including Standard, Normal, and Emergency models.
• Experience designing governance frameworks and audit-ready controls.
• Experience working with infrastructure changes including power, cooling, network, hardware, and cabling.

Responsibilities

• Lead the transition to a decentralized, asynchronous change enablement model.
• Define and maintain policies for Standard, Normal, and Emergency changes.
• Establish decision rights, escalation paths, and exception handling processes.
• Design and implement a risk-based framework with clear controls and go/no-go criteria.
• Develop and maintain program documentation including MOP and SOP standards, templates, and checklists.
• Build and maintain a standard change catalog for repeatable, low-risk activities.
• Facilitate review and approval processes for higher-risk or cross-domain changes.
• Monitor adherence to change controls and address gaps or repeat issues.
• Partner with cross-functional stakeholders to align maintenance windows and dependencies.
• Track and report program metrics such as change success rate, emergency rate, lead time, and compliance.
• Ensure audit-ready documentation and evidence trails for all changes.
• Participate in post-change and post-incident reviews and translate lessons into updated standards.
• Deliver training, office hours, and ongoing reinforcement to support adoption.
• Complete required background checks and drug screenings for customer-specific deployments.

Skills

Change management

ITIL

Policy design

Stakeholder communication

Risk management

Decision making

Data center ops

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

Switch is seeking a Senior Change Manager to modernize and scale its change enablement program across data center operations. You will shift from centralized to decentralized, define standards for change types, and ensure auditable, repeatable processes.

You’ll work with Operations, Engineering, Network, Facilities, Security, and clients to align governance with real-world constraints. Responsibilities include developing risk-based controls, maintaining documentation, and building a standard