Data Center Change Lead for Client Success & SOPs

Salute; Hoffman Estates (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Salute is seeking a Change Management Specialist to lead organizational change initiatives for data center clients. The role requires coordinating procedures, standardizing EEPs, SOPs, EOPs, and WAPs, and ensuring changes align with client objectives.

You will interact with management and staff, manage multiple projects, and drive continuous improvement in client-facing operations. Responsibilities include developing content with SMEs, tracking compliance, and delivering clear documentation

Qualifications

• Experience with change management principles and tools.
• Exceptional communication skills, both written and verbal.
• Ability to manage multiple projects and priorities.
• Organized with strong planning and execution abilities.
• Certifications like CM Professional or Six Sigma are helpful but not required.

Responsibilities

• Lead change management initiatives across client sites and manage related activities.
• Develop, standardize and implement EEPs, SOPs, EOPs, and WAPs in client environments.
• Collaborate with Engineering CoE and Operations managers on tracking EEPs in real time.
• Produce high-quality, clear, and complete documentation within deadlines.
• Monitor compliance and report customer satisfaction levels to stakeholders.

Skills

Change management

Communication

Project management

Documentation

Stakeholder engagement

Tools

ZOHO

CMMS

BMS

Job description

Salute is seeking a Change Management Specialist to lead organizational change initiatives for data center clients. The role requires coordinating procedures, standardizing EEPs, SOPs, EOPs, and WAPs, and ensuring changes align with client objectives.

You will interact with management and staff, manage multiple projects, and drive continuous improvement in client-facing operations. Responsibilities include developing content with SMEs, tracking compliance, and delivering clear documentation