Senior Change Manager

Switch; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous benefits package

Remote opportunities

Flexible work options

Job summary

Switch is seeking a Senior Change Manager to modernize and scale its change enablement program across data center operations. You will shift from centralized to decentralized, define standards for change types, and ensure auditable, repeatable processes.

You’ll work with Operations, Engineering, Network, Facilities, Security, and clients to align governance with real-world constraints. Responsibilities include developing risk-based controls, maintaining documentation, and building a standard

Qualifications

• 5+ years of experience in data center or critical operations environments.
• 5+ years of experience in change management or change enablement programs.
• Proficiency with ITIL change practices including Standard, Normal, and Emergency models.
• Experience designing governance frameworks and audit-ready controls.
• Experience working with infrastructure changes including power, cooling, network, hardware, and cabling.

Responsibilities

• Lead the transition to a decentralized, asynchronous change enablement model.
• Define and maintain policies for Standard, Normal, and Emergency changes.
• Establish decision rights, escalation paths, and exception handling processes.
• Design and implement a risk-based framework with clear controls and go/no-go criteria.
• Develop and maintain program documentation including MOP and SOP standards, templates, and checklists.
• Build and maintain a standard change catalog for repeatable, low-risk activities.
• Facilitate review and approval processes for higher-risk or cross-domain changes.
• Monitor adherence to change controls and address gaps or repeat issues.
• Partner with cross-functional stakeholders to align maintenance windows and dependencies.
• Track and report program metrics such as change success rate, emergency rate, lead time, and compliance.
• Ensure audit-ready documentation and evidence trails for all changes.
• Participate in post-change and post-incident reviews and translate lessons into updated standards.
• Deliver training, office hours, and ongoing reinforcement to support adoption.
• Complete required background checks and drug screenings for customer-specific deployments.

Skills

Change management

ITIL

Policy design

Stakeholder communication

Risk management

Decision making

Data center ops

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

At Switch, we don't just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Senior Change Manager

As Senior Change Manager, you modernize and scale Switch's change enablement program across data center operations. You shift the model from centralized and manual to decentralized and risk-based. You define standards, enable teams to execute changes safely, and ensure changes are auditable and repeatable. Your work improves reliability, throughput, and operational discipline across the enterprise.

You partner with Operations, Engineering, Network, Facilities, Security, enterprise applications, and clients to align change governance with real-world constraints.

What You'll Do

• Lead the transition to a decentralized, asynchronous change enablement model
• Define and maintain policies for Standard, Normal, and Emergency changes
• Establish decision rights, escalation paths, and exception handling processes
• Design and implement a risk-based framework with clear controls and go or no-go criteria
• Develop and maintain program documentation including MOP and SOP standards, templates, and checklists
• Build and maintain a standard change catalog for repeatable, low-risk activities
• Facilitate review and approval processes for higher-risk or cross-domain changes
• Monitor adherence to change controls and address gaps or repeat issues
• Partner with cross-functional stakeholders to align maintenance windows and dependencies
• Track and report program metrics such as change success rate, emergency rate, lead time, and compliance
• Ensure audit-ready documentation and evidence trails for all changes
• Participate in post-change and post-incident reviews and translate lessons into updated standards
• Deliver training, office hours, and ongoing reinforcement to support adoption
• Complete required background checks and drug screenings for customer-specific deployments

What We're Looking For

• You balance operational speed with risk control and reliability
• You make structured, written decisions that enable asynchronous collaboration
• You influence teams without relying on direct authority
• You translate complex risk into clear, practical controls
• You hold standards consistently while remaining pragmatic
• You use data to improve processes and close gaps
• You communicate clearly and directly with technical and non-technical stakeholders

What You'll Bring

Required:

• 5+ years of experience in data center or critical operations environments
• 5+ years of experience in change management or change enablement programs
• Strong working knowledge of ITIL change practices, including Standard, Normal, and Emergency models
• Experience designing governance frameworks and audit-ready controls
• Experience working with infrastructure changes including power, cooling, network, hardware, and cabling
• Experience writing clear, enforceable policies and operational procedures
• Proficiency with Microsoft Office tools including Outlook, Word, Excel, and PowerPoint

Preferred:

• ITIL certification
• Bachelor’s degree in a related field
• Experience implementing decentralized or distributed governance models

Physical and Work Requirements:

• Ability to sit, stand, walk, and operate standard business equipment
• Ability to lift up to 10 pounds regularly and up to 100 pounds occasionally
• Ability to comply with required personal protective equipment when working in operational areas

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Equal Employment Opportunity
Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

Accommodations
Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact [e-mail] .

Switch also considers qualified applicants with criminal histories in accordance with applicable law.