Senior Care Support Specialist - Hybrid/Remote

Maven Clinic; New Jersey; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Equity

Hybrid work

In-office meals

Parental leave (16 weeks)

Professional development stipend

401K matching

Job summary

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. You will deliver exemplary service across multiple channels, assist with enrollment, and coordinate clinic and pharmacy support for members and providers.

The role sits in a tiered support model and involves QA work, bug triage, and collaboration with operations and product teams. A customer-service background in health tech is preferred.

Qualifications

• 2+ years of experience in high-volume customer service settings.
• Experience providing support via phone, live chat, and messaging.
• Experience in the health tech, fertility benefits, or insurance space.
• Strong written and verbal communication skills with empathy.
• Strong organizational skills and multi-workstream management.
• Comfort in a fast-paced, remote environment.

Responsibilities

• Serve as first point of contact and deliver exemplary service to members and providers.
• Assist with enrollment, clinic and pharmacy coordination, and booking appointments.
• Apply product/benefits knowledge to navigate care needs and resolve escalations.
• Handle special workstreams including verification calls and partnership inquiries.
• Support QA processes and surface trends to managers and leads.
• Participate in bug triage and coordinate with ops/product teams.
• Mentor junior associates through knowledge sharing.

Skills

High-volume CS

Phone/live chat/messaging

Health tech domain

Written/verbal communication

Multi-tasking

AI QA familiar

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. You will deliver exemplary service across multiple channels, assist with enrollment, and coordinate clinic and pharmacy support for members and providers.

The role sits in a tiered support model and involves QA work, bug triage, and collaboration with operations and product teams. A customer-service background in health tech is preferred.