Remote Senior Care Support Specialist

Maven Clinic; Minnesota; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

In-office meals

Work together days

Annual professional development

Career coaching through Maven for Mav­

401K matching

Job summary

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team, delivering high-quality member and provider care across channels in a fully remote environment.

The role sits in Tier 2 (Specialized) with cross-functional duties including QA, bug triage, and emerging work streams as Maven scales its support capabilities. We offer flexible shifts and a collaborative, inclusive culture.

Qualifications

• 2+ years of experience in high-volume customer service settings.
• Experience providing support via phone, live chat, and messaging.
• Comfortable adapting to shifting priorities in a fast-paced, remote environment.
• Experience supporting specialty medications, chronic condition programs, or pharmacy coordination preferred, not required.
• Experience with QA processes or reviewing support interactions for quality preferred, not required.
• Experience working with Zendesk, Slack, and Google Workspace preferred, not required.
• Experience working in a tiered support or escalation-focused environment preferred, not required.

Responsibilities

• Serve as first point of contact and deliver exemplary service to our members and providers through multiple channels, including messaging, phone and live chat.
• Support members in enrollment, clinic and pharmacy coordination, and booking appointments with providers.
• Apply deep product, partnership, and benefits knowledge to navigate nuanced care needs and resolve member escalations.
• Handle specialized support workstreams including verification calls, Maven partnership inquiries, and clinic support questions.
• Support quality assurance processes across Maven products, identifying improvement opportunities and surfacing trends to managers and team leads.
• Assist with bug identification and triage in coordination with operations and product teams, surfacing technical issues with clear documentation.
• Participate in service recovery processes and contribute to Voice of the Customer feedback loops.
• Mentor and support junior associates through knowledge sharing and collaborative problem-solving.

Skills

Customer service

Phone & chat

Remote work

Pharmacy coordination

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team, delivering high-quality member and provider care across channels in a fully remote environment.

The role sits in Tier 2 (Specialized) with cross-functional duties including QA, bug triage, and emerging work streams as Maven scales its support capabilities. We offer flexible shifts and a collaborative, inclusive culture.