Remote Senior Care Solutions Specialist

Honor Education; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Honor is seeking a Senior Care Solutions Specialist to guide families through conversations about in-home, non-medical care. This remote, hourly role blends customer service and sales as you engage clients by phone, email, chat and text, while developing and refining sales playbooks with the team.

You will collaborate with marketing and product, drive performance metrics like outreach and conversion, and coach peers. A Bachelor’s is preferred and 5+ years in sales or service are valued.

Qualifications

• 5+ years of phone-based sales or customer service experience.
• Experience developing sales strategies.
• Metrics-driven with ability to meet targets.
• Empathetic communicator with sales execution.
• Experience working remotely with virtual teams.

Responsibilities

• Develop, pilot and refine new product offerings with marketing and product teams.
• Develop and refine sales playbooks to fit customer workflows.
• Iterate on consultative sales approaches to uncover needs.
• Collaborate cross-functionally with operations, care coordination, and marketing.
• Drive continuous improvement in messaging, scripting, and client experience.
• Synthesize customer insights to leadership to improve product positioning.
• Provide support to peers when new products roll out.
• Meet or exceed individual sales metrics such as call volume, talk time, and conversion.

Skills

Phone-based sales

Customer service

Remote work experience

Empathetic communication

Education

Bachelor’s degree preferred

Job description

Honor is seeking a Senior Care Solutions Specialist to guide families through conversations about in-home, non-medical care. This remote, hourly role blends customer service and sales as you engage clients by phone, email, chat and text, while developing and refining sales playbooks with the team.

You will collaborate with marketing and product, drive performance metrics like outreach and conversion, and coach peers. A Bachelor’s is preferred and 5+ years in sales or service are valued.