Remote Care Solutions Coach & Strategy Leader

Honor; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Honor is seeking a Senior Care Solutions Specialist for a fully remote, hourly position in the United States. You will guide families through in-home, non-medical care, using phone, email, chat, and text to understand needs and explain Home Instead offerings.

You will develop sales playbooks, coach a team, and drive outreach to meet daily conversion goals. The role reports to the Sales Manager and requires scheduling evenings and every fourth weekend.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of phone-based sales or customer service experience (inbound and outbound).
• Experience developing sales strategies.

Responsibilities

• Develop, Pilot and Refine new product offerings with marketing and product teams.
• Develop, implement and refine sales playbooks to fit new customer workflows or products.
• Iterate on consultative sales approaches and tailor recommendations to client objectives.
• Collaborate cross-functionally with operations, care coordination, and marketing.
• Drive continuous improvement by identifying process gaps and proposing messaging and strategy adjustments.
• Synthesize customer insights for sales leadership to improve product positioning and sales calls.
• Provide support to peers when new products roll out and coach team members.
• Meet or exceed individual sales metrics including call volume, talk time, conversion rates, and quality standards.

Skills

Phone-based sales

Customer service

Communication

Outbound calling

Education

Bachelor’s degree preferred

Job description

Honor is seeking a Senior Care Solutions Specialist for a fully remote, hourly position in the United States. You will guide families through in-home, non-medical care, using phone, email, chat, and text to understand needs and explain Home Instead offerings.

You will develop sales playbooks, coach a team, and drive outreach to meet daily conversion goals. The role reports to the Sales Manager and requires scheduling evenings and every fourth weekend.